I confirm that I have dealt with Susan Lancaster on her customer care training program. The training course covers a wide range of topics from understanding and knowing your customers, and also gives you the skills you need to communicate successfully and professionally, and enhance customer relationships.
I found it to be enlightening and the delivery took account of different learning styles, the training provides excellent support in the customer care service.
I can confidently recommend Susan Lancaster as a solid and reliable person, and an expert in her field, and would be a valuable asset, to any company training course…
Andrea Moore / Former Food Hall Manager Harrods /
"Susan brings a wealth of private and public sector customer care experience to Professional Courtesy Ltd. She has over ten years experience of managing teams who interact with customers and service users in a range of situations.
Susan's experience ranges from providing first class customer care for a major international retailer to coping with the operational demands of a busy inner-London NHS unit. Her first hand experience enables her to tailor her training sessions to the needs of your individual company, staff and customers.
Susan appreciates the demands placed on today's businesses and the need to pro-actively adapt to ensure that your customers, their needs and expectations are at the forefront of your business. She is passionate about delivering excellent customer care and inspiring others to deliver the same."
Lynn Thackray / Director of Zen and Berries /