About Us

HomeAbout Us


My name is Susan Lancaster and I have 27 years experience of working in a customer focussed industry including a major international high end retailer- Harrods and a world renowned London teaching hospital. I am also a qualified Human Resources with a PG Dip in HR Management also BTec in Business & Finance and a Certificate In Personal Coaching with a wealth of experience in managing and motivating staff and communicating professionally and courteously with the public.

Professional Courtesy is a modern training company based on traditional values providing workshops to employees, to deliver a first class service. 

Our Mission
To inspire and motivate employees with training that will help achieve the skills, confidence and changes in behaviour to deliver a first class service

Our Vision
To be recognised by organisations as delivering excellent training which is judged by its results, as our driving force is to deliver first class training in the work place.

We are a member of  Newham Chamber of Commerce. 


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Contact Us for for information

Please contact us for an initial discussion on your training requirements. Courses can be tailored to the needs of your business and individual staff members.


Contact Form
  • I confirm that I have dealt with Susan Lancaster on her customer care training program. The training course covers a wide range of topics from understanding and knowing your customers, and also gives you the skills you need to communicate successfully and professionally, and enhance customer relationships.

    I found it to be enlightening and the delivery took account of different learning styles, the training provides excellent support in the customer care service.

    I can confidently recommend Susan Lancaster as a solid and reliable person, and an expert in her field, and would be a valuable asset, to any company training course…

    Andrea Moore / Former Food Hall Manager Harrods /

  • Zen and berries

    "Susan brings a wealth of private and public sector customer care experience to Professional Courtesy Ltd. She has over ten years experience of managing teams who interact with customers and service users in a range of situations.

    Susan's experience ranges from providing first class customer care for a major international retailer to coping with the operational demands of a busy inner-London NHS unit. Her first hand experience enables her to tailor her training sessions to the needs of your individual company, staff and customers.

    Susan appreciates the demands placed on today's businesses and the need to pro-actively adapt to ensure that your customers, their needs and expectations are at the forefront of your business. She is passionate about delivering excellent customer care and inspiring others to deliver the same."

    Lynn Thackray / Director of Zen and Berries /